Official 11zon Terms & Conditions – A Complete Guide to Platform Usage for Malaysian Players

These Terms & Conditions ("Agreement") govern your access to and use of the 11zon, including all games, features, promotions, and services offered through the 11zon.my website and related mobile applications.

By clicking the "Register", "I Agree" button, or by using any part of the 11zon, you expressly confirm that you have read and agreed to be bound by these Terms & Conditions, together with Privacy Policy and Responsible Gaming Policy ours, which form part of this agreement.

11zon reserves the right to amend, add to, or remove any part of these Terms & Conditions at any time. Members will be notified of any material changes via in-platform notifications or to their registered email address. Continued use of the platform following notification of changes constitutes acceptance of the updated Terms & Conditions.

To be eligible to register and use the 11zon, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years on the account registration date. 11zon maintains a strict zero-tolerance policy towards underage players.
• You must be a resident of or physically located in Malaysia when accessing and using the platform.
• You must hold a valid Malaysian bank account or an active Malaysian digital wallet for deposit and withdrawal purposes.
• You must act on your own behalf and not as a representative or agent of any third party.
• You may not register or play at 11zon if you have been banned or suspended from any online gambling platform operated by us.
• Your account at 11zon must not be suspended or terminated for any reason at the time of registration.

11zon reserves the right to request identity verification documents at any time to confirm a member's eligibility. Failure to provide the requested documents within the specified period may result in a temporary suspension or closure of the account.

Each individual is permitted to register and hold only one (1) account on the platform 11zon. Owning multiple accounts under the same individual is strictly prohibited and may result in the closure of all associated accounts along with the forfeiture of all balances and bonuses.

When registering an account at 11zon, you agree to:

• Providing truthful, accurate, current, and complete information as required in the registration form, including your full name, identification card number, date of birth, email address, and phone number.
• Keeping your account password confidential and not sharing it with any other party.
• Notify 11zon immediately at [email protected] if you suspect any unauthorised access to your account.
• Update your account information promptly whenever changes occur, particularly your contact details and payment information.

11zon is not liable for any losses arising from unauthorised access to your account caused by your own negligence in safeguarding your login credentials.

11zon accepts deposits via the following Malaysian payment methods: DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay. All amounts are in Malaysian Ringgit (MYR).

Deposit terms:

• The minimum deposit per transaction is RM 10.
• All deposits must be made from a bank account or digital wallet registered in your own name. Third-party deposits are not accepted.
• Deposit credits are typically credited to your account 11zon within seconds of transaction confirmation.
• 11zon reserves the right to decline or delay the processing of any deposit that raises reasonable suspicion of fraud or money laundering.

Withdrawal conditions:

• The minimum withdrawal amount per transaction is RM 30.
• For security and fraud prevention purposes, withdrawals will be processed to the same bank account or e-wallet used for your original deposit.
• Withdrawal processing times are typically between 5 and 15 minutes for DuitNow and FPX during normal business hours.
• Before making your first withdrawal, 11zon reserves the right to request identity verification documents (KYC), including a copy of your ID and proof of bank account.
• If a bonus has been received, the associated wagering requirement must be met before any withdrawal can be processed.

From time to time, 11zon offers a variety of bonuses and promotions to members, including a Welcome Bonus, weekly cashback, free spins, reload bonuses, and seasonal promotions. All bonuses are subject to the following conditions:

• Each bonus carries a specific wagering requirement that must be met before bonus funds can be withdrawn. This requirement will be clearly stated in the relevant promotional details.
• Welcome Bonus of up to RM 888 is available exclusively for a new member's first deposit and cannot be combined with any other promotion.
• Only one bonus may be active at a time on your account 11zon your account, unless otherwise stated in the relevant promotional terms.
• Any bonus obtained through fraud, multi-accounting, or system abuse will be voided in full, and the relevant account may be terminated.
• Members must claim their bonus within the specified validity period. Any bonus left unclaimed after this period will expire automatically.
• 11zon reserves the right to modify, suspend, or terminate any promotion at any time, with or without prior notice.
• Free spins awarded as bonuses carry a fixed wagering value that cannot be changed by the member.

To avoid any confusion, please carefully read the specific terms of each promotion before accepting an offer. The 11zon is ready to assist with any questions regarding bonus terms.

All games offered on the platform 11zon – including slots, live casino, and table games – use a Random Number Generator (RNG) system that has been audited and certified by an internationally accredited independent body. This guarantees the fairness and randomness of every spin, dice roll, or card hand.

• Minimum and maximum bet values for each game are as displayed within the respective game interface.
• Once a bet is confirmed, it cannot be cancelled or modified. All game outcomes are final.
• Should a technical issue occur during a gaming session (such as an internet disconnection or server failure), 11zon will endeavour to restore the affected session. Any unresolved bets resulting from a technical issue on our end will be refunded to the member's account.
• Game results displayed on the server 11zon shall be the official and final record for all dispute purposes.
• Any attempt to exploit software bugs or system vulnerabilities is strictly prohibited and may result in account closure and forfeiture of any winnings obtained through such means.

Member 11zon is prohibited from engaging in any of the following activities. A breach of any of these prohibitions may result in immediate account suspension or closure, forfeiture of all balances and bonuses, and legal action where applicable:

• Multi-accounting – Registering or maintaining more than one account at 11zon.
• Identity Fraud – Registering using false information, another person's identity, or forged documents.
• Money laundering – Using the 11zon as a channel to launder illegally obtained funds.
• Bonus abuse – Registering multiple accounts to claim bonuses repeatedly, or exploiting the bonus system through dishonest means.
• Use of automated software – Using bots, automated scripts, or unauthorised third-party software to play or interact with the platform.
• Collusion – Colluding with other players to manipulate the game system, particularly in multiplayer games.
• Hacking & Exploiting – Attempting to hack the system, exploiting bugs, or disrupting the normal functioning of the platform 11zon.

11zon reserves the right to suspend or close any member's account at any time, with or without notice, where there is reasonable cause to do so, including:

• Violation of any part of these Terms & Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• A member's failure to provide the requested identity verification documents within the stipulated timeframe.
• Voluntary account closure requested by the member themselves for responsible gambling reasons.
• Account inactivity exceeding 12 consecutive months with no deposit or gameplay activity.

Members may also request the closure of their own account at any time by contacting the support team 11zon. Any valid balance remaining in the account at the time of closure will be processed for withdrawal to the registered payment method, subject to all relevant conditions being met.

11zon is fully committed to promoting responsible gaming. We believe casino gaming is a form of entertainment that should be enjoyed within healthy, controlled limits. Our platform provides a range of tools to help members maintain control over their playing habits:

• Deposit Limit – Set daily, weekly, or monthly deposit limits that suit your financial capacity.
• Loss Limits – Cap the maximum amount you are willing to lose within a given period.
• Session Limits – Limit the amount of time you spend playing in a single session.
• Self-Exclusion – Take a break ranging from 24 hours to 6 months whenever you feel the need.
• Permanent Exclusion – Permanently close your account if you feel that gambling has become a serious problem.

Platform 11zon is intended for individuals aged 18 and above only. If you are concerned about your own gambling habits or those of someone close to you, please read Responsible Gaming Policy our full policy or contact our support team.

11zon provides this platform on an "as-is" and "as-available" basis. While we make every effort to ensure the platform operates without interruption, we cannot guarantee that the service will always be free from errors, disruptions, or temporary outages.

• 11zon is not liable for any indirect, incidental, or consequential losses arising from the use of, or inability to use, the platform.
• We are not liable for any losses arising from unauthorised access to your account as a result of your own negligence.
• Game outcomes determined by the audited RNG system are final and 11zon is not responsible for any member's dissatisfaction with a legitimate outcome.
• Maximum liability cap 11zon under no circumstances shall exceed the total amount you have deposited into your account in the 30 days preceding the relevant claim.

Collection, use, and protection of members' personal information 11zon is governed by Privacy Policy ours, which forms part of this Agreement. By using the platform 11zon, you agree to the data collection and usage practices described in the relevant Privacy Policy.

In short, 11zon collects your personal information for the following purposes:

• Identity verification and member eligibility (KYC process).
• Secure processing of deposits and withdrawals.
• Service delivery, customer support, and account-related communications.
• Compliance with legal requirements relating to anti-money laundering.
• Overall platform and user experience improvements.

All data is protected with 256-bit SSL encryption and will not be shared with any third party without your consent, except as specified in the Privacy Policy or as required by applicable Malaysian law.

11zon reserves the right to amend these Terms & Conditions at any time to improve member protection, comply with the latest legal requirements, or reflect changes in platform operations. Any material changes will be communicated to members through:

• An in-platform notification will be displayed upon your next login.
• Email the address registered to your account.
• Update of the "Last Updated" date displayed at the top of this page.

These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or in connection with this Agreement shall first be resolved through good-faith negotiation, and if unsuccessful, through arbitration or the appropriate court jurisdiction in Malaysia.

If you have any questions regarding these Terms & Conditions, please contact the 11zon at [email protected]. We are committed to addressing any concerns in a friendly and straightforward manner.